Global Returns - the problem:

Global ecommerce returns have a significant impact on the environment. Ecommerce returns refer to the process of returning products purchased online to the retailer. This can include a wide range of products, from clothing to electronics to household items, and can be a result of various reasons, including incorrect sizing, damaged goods, or simply changing one's mind.

The environmental impact of ecommerce returns can be seen in several ways. Firstly, there is the issue of transportation. When a customer returns a product, it often has to be transported back to the retailer's warehouse or another location. This involves shipping the item back via various modes of transportation, including trucks, airplanes, and ships. This transportation requires fuel and energy, which contributes to greenhouse gas emissions, air pollution, and other negative environmental impacts.

Another way in which ecommerce returns impact the environment is through the disposal of returned products. When a product is returned, it may not be suitable for resale, either due to damage or because it has been used. In these cases, the product may end up in a landfill or incinerator, contributing to waste and pollution. Even if the product is resold, there may be additional packaging and shipping involved, further contributing to the environmental impact.

Finally, there is the issue of the carbon footprint of the ecommerce industry as a whole. The rise of ecommerce has led to an increase in online shopping, which in turn has led to an increase in the amount of products being shipped and transported around the world. This increased demand for shipping and transportation has resulted in more fuel consumption and emissions, contributing to climate change and other environmental issues.

To mitigate the environmental impact of ecommerce returns, there are several steps that retailers and consumers can take. Retailers can implement more sustainable practices, such as using renewable energy sources and reducing packaging waste. They can also work to minimize returns by providing detailed product information and sizing charts to customers.

Consumers can also play a role in reducing the environmental impact of ecommerce returns by being more mindful of their purchases and returns. They can take steps to ensure they are buying the right product and size, and they can consider reselling or donating items that they no longer need instead of returning them. Additionally, consumers can choose to shop from retailers with strong sustainability policies and practices.

In conclusion, ecommerce returns have a significant impact on the environment, contributing to greenhouse gas emissions, waste, and other environmental issues. It is essential for retailers and consumers to take steps to reduce the environmental impact of ecommerce returns and move towards more sustainable practices in the industry.

Our Solution:

Global returns made easy.

Perpetual’s global network of in country partners manage the returns process end to end. Dramatically reducing the environmental impact of returned goods by removing unnecessary transportation. Items that can be resold remain in country while products that need to be disposed of are done so in the most environmentally friendly method.

Using purpose-built, best in class returns management systems (RMS) with configurable and flexible workflows that serve B2B, B2C and hybrid environments we are able to offer a solution that is not only sustainable but also cost effective.